Position Your MSP for Success With a Sales Playbook
To grow your MSP’s revenue and business performance, the best sales tool isn’t a selling platform or a ninja-rockstar-unicorn sales hire. It’s documenting and optimizing your sales process. Just like...
View Article17 Tech Support Tickets You’ll Be Happy You Didn’t Receive
If tech support had a motto, it’d be reminiscent of Rule #4 of the Auvik Way: Even when it’s not your fault, it’s your problem. But sometimes, there are problems so bad you wouldn’t want to deal with...
View ArticleAnswer These 3 Questions to Help Find Your MSP Niche
One of the common pieces of advice I hear given to managed service providers (MSPs) is to “go narrow”—find a niche and become a specialist. This is generally sound advice. Specialization typically...
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7 Reasons You Won’t Want to Miss Frankly MSP Live 2020
Frankly MSP Live—the newest content and networking experience for growth-minded MSPs—happens Jan 13 – 15, 2020 in Santa Barbara, California. In the spirit of 2020, the event is designed to help you see...
View ArticleThis New Wi-Fi Security Framework Brings Opportunity for MSPs
Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” That statement couldn’t be further from the truth—but there is an opportunity that...
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The #TreatWave Is Back for Another Summer of Sweet Scoops
Summer’s here and the time is right for kicking back, having fun, and scooping some sweet MSP treats. You know what that means—it’s time for another MSP Summer Treat Wave! via GIPHY What’s the MSP...
View ArticleNetwork Management in a Nutshell for MSPs
Let’s be honest: Network management is a big responsibility. It includes monitoring and controlling a computer network to ensure all of its resources—both hardware and software—are in good shape and...
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Why 50,000 Podcast Downloads Is Kind of a Big Deal
Earlier this month, the Frankly MSP podcast crossed 50,000 all-time downloads. Next month, we’ll release our 50th episode, where we’ll celebrate both milestones. Big deal, you say? Yeah, kind of....
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How to Solve Network Cases Like a Super Sleuth With Auvik TrafficInsights™
Today, 94% of enterprises use a cloud service in some capacity, and by 2020, 83% of entire enterprise workloads will be stored in the cloud. For MSPs, this presents a huge challenge: The network—and a...
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6 Ways to Save Yourself (and Others) From Tech Burnout
More than half of workers across all industries say they’ve experienced job burnout this year, and when you zone in on tech, the number jumps to 60%. It’s so common the World Health Organization has...
View ArticleShould the MSP Leader Sit With the Team?
As the owner or leader of a managed service provider (MSP) business, do you sit at a desk amongst your employees? The general wisdom around this question is that you should sit amongst your employees...
View ArticlePacket Errors, Packet Discards, and Packet Loss: What’s the Difference?
It’s a question the Auvik support team receives often: “What’s the difference between packet errors, packet discards, and packet loss?” And if you’ve ever typed that sentence—or any other...
View Article6 Awesome TED Talks Every MSP Needs to See
As the managed services market becomes increasingly competitive, you’re likely looking for ways to boost your MSP’s productivity and efficiency. You’ve already got a stellar PSA, RMM, and network...
View ArticleAuvik Use Case: Proactively Monitor and Manage Networks
It’s a story we often hear from our partners: A client calls and their network’s down, so our partner logs into Auvik, pinpoints the problem, and gets them back up in no time. Everyone’s happy. But...
View ArticleWhat Is Network Agility and Why Does It Matter?
In a 2019 Top Trends Transforming Network Operations survey, 34% of networking pros identified improving network agility as their top business goal for the year. The stat isn’t surprising. “Network...
View Article8 Secret Struggles Today’s MSPs Are Dealing With
In the managed services industry, there’s no shortage of support. Whether online or in person, there are countless ways to connect with other MSPs, share stories, and provide tips and tricks to help...
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4 Key Takeaways From the 2019 Managing Network Vendor Diversity Report
In 2018, we released the inaugural Managing Network Vendor Diversity Report, where we discovered that MSPs face a serious challenge: There’s high vendor diversity in the network hardware they operate....
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Continuum Navigate East 2019: 4 Cybersecurity Takeaways
At the beginning of October, conveniently dubbed National Cybersecurity Awareness Month, the Auvik team descended on the city of Pittsburgh to attend Continuum Navigate East 2019. With recent...
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How to Explain Cloud Computing to Your Clients
What is cloud computing? If you’ve been asked this question by a client, you know there isn’t an easy answer—it really depends on who you ask, and every article seems to say it’s something different....
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The Importance of Engineer Walkabouts
A core tenet of managed services is the ability of an MSP to support multiple clients, in various locations, all without ever leaving your desk. While this approach is more efficient and profitable...
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