These Financial Controls Will Help Keep Your MSP Running Smoothly
When you’re a small managed service provider (MSP), the owner is the main salesperson, primary technician, head bookkeeper, and office manager. As your company grows, you begin to delegate tasks....
View Article5 Security Best Practices for Network Devices
It’s a sad but common truth that not all network devices are built with security in mind. Some ship with default credentials like admin / admin, with SNMP set to public, or with operating systems that...
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What Could Your MSP Do With a Power-Up in 2019?
Imagine if your MSP business had an elite group of advisors—made up of some of the brightest minds in the business—standing by to give you advice. Decades of insight and expertise on tap, there to...
View ArticleAn MSP’s Guide to Strategic Quarterly Business Reviews
Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being transparent and keeping your clients updated on all the work you’re taking care of for them. Otherwise...
View ArticleAuvik Use Case #12: Fast Client Onboarding
Onboarding new clients can be a very time-consuming process for MSPs. To get the lay of the land, you typically need to make the trip to the client site, crawl through switch closets, perform a site...
View ArticleHow to Manage Your Client’s Network—Even When the Network Isn’t Available
Let’s say one of your techs is configuring a client’s firewall and makes a mistake that results in the firewall (and the rest of the network) no longer being accessible. What are your options for...
View ArticleHow to Make the Most of Attending MSP Conferences
Have you attended any MSP conferences lately? If so, you might have experienced returning from these events, excited and full of ideas. Ideas that then, unfortunately, are never developed. In this...
View ArticleDigital Transformation Is Top IT Priority in 2019, TechTarget Reports
Nearly 70% of businesses have digital transformation as their top IT priority in 2019, according to the 2019 TechTarget IT Priorities survey. But what does that mean? Digital transformation is a loose...
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NetFlow Basics: An Introduction to Monitoring Network Traffic
To fully understand what NetFlow is and why it’s used for network monitoring, we first need to know what a flow is. When computers need to talk to one another they establish communication channels,...
View ArticleAuvik Use Case #4: Support All the Network Equipment Your Clients Have
It would be ideal if every network device you managed across all your client sites was from the same manufacturer, but for most MSPs that’s not the case—over 75% of MSPs manage four or more network...
View ArticleThe Sales Slip-Ups That Are Holding Your MSP Back
Recurring revenue is the Holy Grail for managed service providers. Unfortunately, it’s an area of the business that most MSPs struggle with. They can’t sell enough new clients, don’t attract the right...
View ArticleNetwork Segmentation Is Great Network Management
I’ve just finished getting through security at O’Hare—what an adventure! There were crowds at the check-in, a long security line (luckily I had TSA pre-check), and what seemed like 500 gates I had to...
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Use Case #9: Troubleshooting Network Performance Issues
One of the most frustrating service calls you’ll receive is from a client experiencing a network performance issue. The issue could be caused by any number of different things and typically would...
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Next Time You Configure or Update Your Network Interfaces Use This Checklist
Interfaces, commonly known as ports, are a vital component of any network. Need to connect two pieces of equipment? It could be as easy as plugging in cables—but then you’re using out of the box...
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Office Technology You Might Someday Be Managing
In 1999, Disney released a movie that chronicled a family moving into a “smart” house decked out in future tech, automation, and an AI host played by Katey Sagal. Like most sci-fi movies of that...
View ArticleHow to Grow Your MSP Business Through Strategic Alliances
One of the most common complaints I hear from managed services providers is how hard it is to recruit staff. In the past month, I’ve had three MSPs ask me: With the high cost of tech talent, how can I...
View ArticleBrace Yourself—768K Day Is Coming
All over the internet, there are ominous rumblings that “768K Day” is on its way—and it’s likely going to happen before May is over. And while some ISPs think this BGP (Border Gateway Protocol)...
View ArticleAuvik Use Case: Gain Visibility Into the Internet of Things
There seems to be a smart version of everything these days. From coffee machines to aquarium thermometers, if you can think of a device that can benefit from an internet connection, it probably already...
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How One MSP Fuelled Their Business With Firewall as a Service
“Oh, they’ll never pay for that.” It’s a phrase Leigh Wood, the Director of Node IT Solutions, hears a lot from his fellow MSPs. It’s easy to understand why. When you’re used to hearing price push-back...
View ArticleAuvik Use Case: Keep Clients Up to Date on the Value You’re Providing
“What have you done for me lately?” It’s an honest question that doesn’t always have an easy answer. Fact is, you’re doing a lot of proactive work behind-the-scenes to prevent network disruptions and...
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