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What’s the Perfect IT Support Staff Ratio?
On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. The...
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Building Auvik Into Your MSP’s SOP (Video)
Standard operating procedures—more commonly known as SOPs—are written, step-by-step instructions that describe how to perform a routine activity. While you can create an SOP for anything, an MSP SOP...
View ArticleHow to Generate Client Referrals as an MSP
I speak to a lot of MSPs every day, and I’m always asked for advice on meeting new prospects. Finding new clients is one of the biggest challenges they all face. “Have you tried asking your existing...
View ArticleHow to Build Strong Vendor Partnerships
How is your relationship with your key vendors? One area of business that many MSPs overlook in the growth of their business growth is the strength of a vendor partnership. Do you view the companies...
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Network Blind Spots Are Endangering Your Business
Network blind spots are the things you can’t see and don’t know about. They’re dangerous. Just like the blind spots on your car, network blind spots can set you up for deadly crashes. Problems will...
View Article15 Business-Boosting Conferences for MSPs in 2022 & 2023
As the pandemic really swung into effect, we mused on the future of MSP conferences — not just for 2021/22, but the future of IT events in general. And as we can see, though online looks to be a...
View ArticleEnterprise vs. SMB IT: What’s the Difference?
Enterprises have always had more money to spend on IT than small-and-medium businesses (SMBs). This has traditionally resulted in a disparity in the technology and services available to each. However,...
View ArticleWhat Flexibility Means Working at Auvik
“The role says ‘home-based’, but how often do I have to be in the office?” This is the top question we get asked from candidates in job interviews. The answer: whenever you want, if at all. Flexibility...
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10 Ways MSPs Can Punch Above Their Weight
Sometimes we associate fast-growing networks with power and success, but being small doesn’t mean you can’t compete—you just need to be smarter at creating a sustainable competitive advantage. Here are...
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7 Ways to Slam Dunk Your Next Network Assessment Using Auvik
So, you’re an MSP that’s recently won a new client. As part of the deal, you’ve promised a network assessment: a look at the overall network to determine if there are any glaring issues that will...
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What is Edge Computing?
Data has become an incredibly valuable commodity for most businesses. With so many people connected to the internet, the data we generate is increasing exponentially. And with it, the need to store and...
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Why Your MSP Needs a Network Infrastructure Tool?
As a new or growing MSP, discovering tools and processes that will let you do more with less is a prime focus. You’re always looking for ways to boost that bottom line by cutting costs, driving more...
View Article5 Success Tips for a Winning MSP Business Plan
Looking to scale your MSP network monitoring business this year? Maybe you’re new to the game and still wondering how to write an MSP business plan. Maybe you think the answer is a vCIO? No problem!...
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What is DHCP?
In the early years of the internet, it was common to simply use a spreadsheet to manually assign and track IP addresses. We’d be given a generous pool of IP addresses that were not so widely...
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5 Ways Our Onboarding Sets You Up For Success
When you start a new job, there can be a lot of unknowns. Things like how it will feel during your first month, the everyday ways teams “just work together”, and all the unwritten norms. We’ve set up...
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Make Your MSP a Recession-Proof Business
Many believe we’re either in a recession or on the brink of one. It’s a familiar cycle: high inflation, international strife, supply chain challenges, and tightening monetary policies are all driving...
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Network Nightmares Vol. 2: Open Call for Submissions
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View ArticleAn MSP’s Guide to Quarterly Business Reviews
Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being transparent and keeping your clients updated on all the work you’re taking care of for them. Otherwise...
View Article8 Secret Struggles Today’s MSPs Are Dealing With
In the managed services industry, there’s no shortage of support. Whether online or in person, there are countless ways to connect with other MSPs, share stories, and provide tips and tricks to help...
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Virtual CISO Services: A New Revenue Stream for MSPs?
As you look to optimize your MSP’s growing business, it’s going to become more and more important to maintain an acceptable return on your investment. To do this, you’ll need to find services that...
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